Returns & Exchanges

At Cats1stUK, we want you to be completely satisfied with your fashion purchase, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags. Whether the fit isn't quite right or you've changed your mind, we are here to ensure your shopping experience remains seamless.

Return Process

• 1.
  Initiate Your Return

  Log in to our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all clothing tags are attached and the products are in their original condition.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop off your package at any authorized UK courier collection point.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.